Return & Refund Policy

At Cozycookware, we want you to love what you ordered. If something isn’t right, let us know.

1. Return Period We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • The product must be in the same condition that you received it: New, unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

3. Return Shipping & Fees

  • Return Label: For your convenience, a pre-paid return shipping label is included in your package. You do not need to pay for return shipping.
  • Return Shipping Cost: Free. We cover the return shipping costs for all returns, whether the item is defective or if you simply changed your mind.
  • Restocking Fee: We do not charge a restocking fee.

4. How to Start a Return

  1. Pack the item securely in its original packaging.
  2. Attach the pre-paid return label (included in your original package) to the outside of the box.
  3. Drop the package off at the nearest carrier location designated on the label.
  4. If you cannot find the return label, please contact us at info@cozycookware.com and we will email you a new one.

5. Refunds Once we receive and inspect your return, we will notify you if the refund was approved or not.

  • Approval: If approved, you’ll be automatically refunded on your original payment method.
  • Processing Time: Please allow 10 days for us to process your refund after we receive the returned item.
  • Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

6. Exchanges We accept exchanges. The fastest way to ensure you get what you want is to return the item you have using our free return process, and once the return is accepted, make a separate purchase for the new item.

Contact Us If you have questions regarding our Return & Refund Policy, please contact us:

  • Email: info@cozycookware.com
  • Phone: +1 323-761-7818
  • Address: 4221 Wilshire Blvd, Los Angeles, California, 90005 USA
  • Working Hours: Mon-Fri, 8:00 am – 6:00 pm PST