Frequently Asked Questions (FAQs)

1. When will my order be shipped?

  • Shipping charges: Free for all orders
  • Handling time: 1–3 business days (Mon–Fri)
  • Transit time: 2–5 business days (Mon–Fri) You’ll receive a confirmation email with tracking details once your order ships.

2. Can I change or cancel my order?

Orders and address details can be changed or canceled within 24 hours after purchase.

Please email info@cozycookware.com as soon as possible with the subject line “Change My Order” or “Cancel My Order”, and include your full name and order number.

3. Who do I contact for press inquiries?

For all press or media inquiries, please email us at info@cozycookware.com and your message will be forwarded to the appropriate department.

4. What carriers do you use for shipping?

All U.S. orders are shipped via DHL Express, USPS, or UPS, depending on your location and order size.

5. Are there duties or extra fees for U.S. orders?

No. There are no additional duties, taxes, or hidden fees for U.S. domestic orders.

6. What payment methods do you accept?

All payments are securely processed through Stripe, a globally trusted and PCI DSS–compliant payment gateway.

We accept major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

All prices are listed in U.S. Dollars (USD) and include sales tax.

Please review our Shipping Policy for more information.

Payment Process

When you proceed to checkout on our website, you will be securely redirected to Stripe’s hosted payment page to complete your transaction.

This process ensures that all payment information is handled directly by Stripe, a PCI DSS–compliant payment provider, and never stored on our servers.

Once your payment is completed, you will automatically be redirected back to our website, where your order will be confirmed and processed.

7. Can I get a refund if I’m not satisfied?

Yes. If you are not fully satisfied with your purchase, you may return the product within 30 days for a full refund according to our Return & Refund Policy.

Please contact info@cozycookware.com before sending any items back.