1. WHEN WILL MY ORDER BE SHIPPED?
Shipping charges: Free for all orders.
Handling time: 1-3 business days
Transit Time: 2 to 5 working days
2. CHANGE OR CANCEL MY ORDER
You may exchange or cancel your order and address details within 24 hours after purchase. Please contact your email as soon as possible with your change requests, and label the subject line: Change my Order or Cancel my Order, and make sure to include your Full Name and Order Number.
3. WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, email us at info@cozycookware.com and your email will be forwarded to the right person!
4. WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All USA orders are shipped via DHL EXPRESS USPS, and UPS.
5. ARE THERE DUTIES FOR USA ORDERS?
No additional fees or cost
6. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
All payments are securely processed through Stripe, a globally trusted payment gateway that is fully PCI DSS compliant. Stripe supports major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
All prices and figures are listed in USD ($). Please read our Shipping Policy for more details.
7. CAN I RECEIVE A REIMBURSEMENT?
However, you can get your money back by returning the product, If you are not happy with the product you’ve received from us