Terms of Service

Last Updated: November 26, 2025

1. Overview Welcome to Cozycookware. This website is operated by Cozycookware. Throughout the site, the terms “we,” “us,” and “our” refer to Cozycookware. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms,” “Terms of Service”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.

Company Information

  • Business Name: Cozycookware
  • Address: 4221 Wilshire Blvd, Los Angeles, California, 90005, USA
  • Email: info@cozycookware.com
  • Phone: +1 (323) 761-7818
  • Working Hours: Monday – Friday, 8:00 AM – 6:00 PM (PST)

2. Use of Website By accessing or using the Cozycookware website (the “Site”), you agree to comply with and be bound by these Terms and Conditions and all applicable laws and regulations of the United States and the State of California.

You confirm that you are at least 18 years of age or that you are using this Site under the supervision of a parent or legal guardian. You agree to use the Site only for lawful purposes. You may not:

  • Use the Site in any way that could damage, disable, or impair its functionality.
  • Attempt to gain unauthorized access to any portion of the Site.
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site for commercial purposes without our prior written consent.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe that customer conduct violates applicable law or is harmful to our interests.

3. Products and Services At Cozycookware, we strive to provide accurate information about our products.

  • Product Descriptions: We do our best to ensure that product descriptions and images are accurate. However, actual colors may vary slightly due to monitor settings.
  • Availability: Product availability is subject to change without notice.
  • Condition: All products sold on our Site are new and unused unless explicitly stated otherwise.
  • Usage: Customers are responsible for reading and following all safety and usage instructions provided by the manufacturer.

4. Orders and Payments When you place an order, you agree that all information provided is accurate and complete.

Payment Methods We accept secure online payments through Stripe, which supports major credit and debit cards including Visa, Mastercard, American Express, and Discover. Your payment information is processed securely via SSL encryption; we do not store your full credit card details.

Pricing and Taxes

  • Currency: All prices are listed in U.S. Dollars (USD).
  • Sales Tax: Unless otherwise noted, product prices do not include sales tax. Applicable sales tax will be calculated and displayed at checkout based on your shipping address and current tax rates, in accordance with state and local laws.

Order Verification We reserve the right to verify order and payment information prior to shipping to prevent fraud. If we suspect fraudulent activity, we may cancel the order and issue a full refund.

5. Shipping and Delivery We offer Free Shipping on all orders within the United States.

Timeline

  • Order Cut-Off Time: 3:00 PM PST.
  • Processing Time: 1 to 3 business days (Monday – Friday).
  • Transit Time: 2 to 5 business days.
  • Total Delivery Time: 3 to 8 business days.

Tracking You will receive a tracking number via email once your order ships. If you do not receive a tracking number within 4 business days, please contact us.

Delivery Issues Cozycookware is not responsible for lost or stolen packages confirmed to be delivered to the address provided. Please ensure your delivery address is secure.

6. Returns, Refunds & Exchanges If you are not satisfied with your purchase, you may return it within 30 days of delivery.

Eligibility

  • Items must be in new, unused condition and in original packaging.
  • You must provide proof of purchase.

Return Fees

  • Defective/Damaged Items: We provide a free pre-paid return label.
  • Customer Remorse (Changed Mind): The customer is responsible for the actual cost of return shipping.
  • Restocking Fee: We do not charge a restocking fee ($0.00).

Refund Process Once we receive and inspect your return, if approved, your refund will be processed to your original payment method within 7 business days.

7. Pricing and Promotions Pricing Accuracy We make every effort to ensure pricing is correct. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. If canceled, a full refund will be issued.

Promotions Discounts and promotional codes are valid only for the specified duration and cannot be combined with other offers unless stated otherwise.

8. Limitation of Liability To the fullest extent permitted by law, Cozycookware shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid for the product.

9. Warranties and Disclaimers All products are sold “as is” and “as available” without any express or implied warranties, except where a manufacturer’s warranty applies. We do not guarantee that the site will be error-free or uninterrupted.

10. Indemnification You agree to indemnify and hold harmless Cozycookware and its affiliates from any claims, damages, or expenses arising out of your use of the Site or violation of these Terms.

11. Intellectual Property All content on this site (text, images, logos) is the property of Cozycookware and protected by copyright and trademark laws. You may not use our content for commercial purposes without written permission.

12. Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of California, United States. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Los Angeles County, California.

13. Changes to Terms We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the new Terms.

14. Contact Information If you have any questions about these Terms of Service, please contact us:

  • Email: info@cozycookware.com
  • Phone: +1 (323) 761-7818
  • Address: 4221 Wilshire Blvd, Los Angeles, California, 90005, USA
  • Working Hours: Mon-Fri, 8:00 am – 6:00 pm PST